How To Install eSIM?
Important Notes for eSIM Installation:
Thailand eSIM:
Please scan&install AFTER you arrive in Thailand. Installation outside of Thailand may cause eSIM invalid.
Once you scan the QR code to install, the eSIM will automatically activate and start counting days. This process cannot be paused. Do not install it in advance, or the eSIM could expire.
Vietnam eSIM:
After placing your order, you'll receive a redemption code. Once the code is redeemed for a QR code, the eSIM will be automatically activated immediately and start counting days no matter you scan it or not. This process cannot be paused. Do not redeem it in advance.
Advice:
For all eSIMs, only redeem or install them on your arrival day to avoid automatic activation. (date matters. you can scan/install at any country with good quality Wi-Fi)
For Thailand eSIM, must scan and install when you are in Thailand.
How to Install eSIM? (For iOS Devices)
Check if Your Phone Supports eSIM
eSIM compatibility varies by model. Please refer to the product page for specific details.
Installation instructions
1.Obtain eSIM Setup Information:
- Choose and purchase the eSIM plan that suits you from our website.
- After purchase, you will receive a QR code (or a redeem code).
2.Scan QR Code to Install eSIM (do it on the Arrival day):
- Open the "Settings" app and select "Cellular."
- Tap "Add Cellular Plan."
- Use your iPhone's camera to scan the QR code.
3.Activate eSIM:
- After scanning, follow the on-screen instructions to complete the setup.
- Your eSIM will be successfully installed.
4.Start Using:
- After setup, enable roaming for the eSIM when you arrive at your destination, and select the eSIM for cellular data to connect to the local network.
Important Notes: Ensure your iPhone is connected to the internet (via Wi-Fi recommended) during installation. If you encounter any issues, please contact our customer service team on Line@: @peanutmo (10:00-18:00 UTC+8).
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How to Install eSIM? (Android)
Check if Your Phone Supports eSIM: Check your phone’s "Settings" for an eSIM option to confirm support.
eSIM compatibility varies by model. Please refer to the product page for specific details.
Softbank eSIM do not fix with most Android phones.
Installation instructions:
1.Obtain eSIM Setup Information:
- Choose and purchase the eSIM plan that suits you.
- After purchase, you will receive a QR code.
2.Scan QR Code to Install eSIM (Perform on the Day of Departure):
- Go to "Settings" and select "Network & Internet" or "Mobile Network."
- Choose "Add Mobile Network" or a similar option.
- Use your phone’s camera to scan the QR code.
3.Set Up eSIM:
- After scanning, follow the on-screen instructions to complete the setup.
4.Start Using:
- After setup, enable roaming for the eSIM when you arrive at your destination, and select the eSIM for cellular data to connect to the local network.
Important Notes: Ensure your phone is connected to a stable network during installation. If you encounter any issues, please contact our customer service team on Line@: @peanutmo (10:00-18:00 UTC+8).
